• Lieu : Antwerpen
  • Type de contrat : Contrat à durée indeterminée
  • Débute le : 09 janvier 2024

Descriptif de fonction

Provide quality customer service maintaining and servicing customer UPS equipment.

Essential Duties and Responsibilities

  • Self-schedule and perform required preventative maintenance service on equipment under contract.
  • Provide on-call emergency services as required.
  • Troubleshoot critical power systems down to the root cause and perform repairs with minimum customer downtime or site operation disruption.
  • Communicate/ educate customers on basic operation of their equipment.
  • Maintain and safeguard company-issued tools and equipment.
  • Protect company confidential and proprietary information, manuals, and records.
  • Coordinate and manage all on-site subcontractors as necessary.
  • Maintain personal vehicle in safe and operational condition and maintain current insurance with valid driver’s license at all times.
  • Contribute to company growth by assisting Sales Department with opportunities for critical power equipment and other value-add products.
  • Timely and accurate submittal of paperwork including Field Service Reports, expense reports, and RMA’s.
  • Provide training and mentoring to less experienced employees in your area where necessary.
  • Timesheets must be created and submitted every week.
  • Attend product specific training as necessary.
  • Perform initial starts-up and commissioning of equipment.
  • Perform battery installation, removal, and disposal.




  • Bachelor degree in Electrical or Electronic Engineering Technology or a highly related field 
  • Factory training, or the equivalent, in the repair and maintenance of multiple leading UPS brands is preferred.
  • Prior critical power field service experience preferred.
  • Familiarity with electrical/electronic test equipment and fundamentals.
  • Ability to read and interpret electrical line diagrams and schematics.
  • Ability to evaluate the operating conditions of equipment.
  • Standard computer skills including MS Outlook, Word, and Excel.
  • Mechanical aptitude.
  • Clear, concise, written, and verbal communication skills.
  • Ability to interact comfortably with all levels of internal and external customers.
  • Must have the ability and self-motivation to manage one's own schedule.



  • a minimum of 5 years of hands on experience servicing, troubleshooting, installing and maintaining critical power equipment.



You will receive a permanent contract with competitive salary with extra-legal benefits:

  • company car with fuel card,
  • communication, representation allowance,
  • mobile, internet@home,
  • hospitalization and group insurances,
  • 20 holidays and 12 compensatory days,
  • continuous training.


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